The general public tends to perceive technology as “good” or “bad” and people as “optimistic” or “pessimistic” about its role in their lives. But people who work in tech, and develop it for mass consumption, use a more flexible approach called “diffusion of innovation” theory.
In this approach, the population is assembled along a bell curve according to their willingness to deal with technological glitches. Technology penetrates this bell-curve in accordance with its utility and reliability.