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Learning Objectives:

After studying this chapter, you should be able to:

1.Summarize the purpose and process of employee orientation.
2.List and briefly explain each of the five steps in the training process.
3.Describe and illustrate how you would identify training requirements.
4.Explain how to distinguish between problems you can fix with training and those you can’t.
5.Discuss how you would motivate trainees
6.Explain how to use five training techniques.
7.List and briefly discuss four management development programs.
8.List and briefly discuss the importance of the ten steps in leading organizational change.
9.Answer the question, “What is organizational development and how does it differ from traditional approaches to organizational change?


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