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Health Services Management

Topic outline

  • General

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    • Master Program in

      " Public Health Management "

    • Course Description

       What is the course about?

      This course provides foundation in Health Services Management to provide the students with the managerial knowledge and skills to organize and lead a health care institutes. Furthermore, students will explore various concepts and theories of leadership and how these might be applied to and impact management functions in health care settings. 

       

      What is the aim of the course?

       Health services management course aims to provide students with the essential managerial skills in planning and evaluating health services and understanding health needs. Managing people, resources, systems, and processes within health services to meet the changing enviroment considering the needs of the public and cost effectiveness.

       Student Performance Objectives

       

      By the end of the course students will be able to:

      1. Critically evaluate the management concepts and theories in the public health services
      2. Critically analyze different group dynamics and role of communication system in public health care management
      3. Critically evaluate the use of the data in health databases for planning and decision making purposes
      4. Evaluate and propose a strategic plan for management health care services

       

      Teaching Methodology:

       

      The concepts of the course will be taught through a variety of modalities. The concepts and theoris of management will be gained through essay and class discssion. This course included extensive use of case studies for real world applications. Group assignments will be assigned for team building and collaboration. Finally, group presentations will be utilized to develop students speaking skills.

       

      The teaching methodology for each student performance objective will be as follows:

       

      Student Performance Objective 1: students will produce an essay that will be discussed in the class. This essay includes an investigation and analysis of a management structures in a particular health service provider, each essay will include an example either from:

      -  Local health service provider

      -  National health service provider

      -  International health service provider

       Student Performance Objective 2: Student will produce a case study that compare the health services providers in terms of:

      - How to manage human resources

      - How teams in different structures communicate and interact within the team, between the teams and between national and international sectors

       

      Student Performance Objectives 3 and 4: Student will prepare a 30 minutes presentation on how the data in health services affect strategic planning and decision-making with the focus on management viewpoints including examples from different real situations.

       

      Instructional Materials:

       List any required computer applications, books, films, tapes, handouts, etc. that you plan to use.

       Textbook:

      Management of Healthcare Organizations: An Introduction (2nd Edition, 2015) by Peter C. Olden. Published by Health Adminstration Press, USA.

       

      Further Readings (Recommended Literature)

       

      1. The Well-Managed Healthcare Organization (8th Edition, 2015) by Kenneth R. White and John R. Griffith. Published by Health Administration Press, USA.

       

      2. Cases In Health Care Management (1st Edition, 2013) by Sharon B. Buchbinder, Nancy H. Shanks and Dale Buchbinder. Published by Jones & Bartlett Learning, USA.

       

      3. The Strategic Management of Health Care Organizations (7th Edition, 2013) by Peter M. Ginter. Published by Jossey-Bass.

       

      4. Case studies and esssay topics: these topics will be available on the course E-learning system

       

  • Week 1

    Introduction, Course Overview & Syllabus

     

    Student Performance Objective 1:

     

    Introduction about Managemnt of Health Care Organization

    Health and what determines it

    Health services

  • Week 2

    An Overview of Health Care and health services management

  • Week 3

    Organizational Behavior (OB) and management thinking

  • Week 4

    Student Performance Objective 2:

     

    Organizing

    Organizational structure and departmentalization

  • Week 5

    Interdisciplinary and shared governance 

  • Week 6

    Staffing

    Staffing processes

    Managing Costs and Revenues

  • Week 7

    Teamwork: Managing teams and groups 

  • Week 8

    Leading

    Leadership styles and management theories 

  • Week 9

    Management and motivational theories  

  • Week 10

    Stundet Performance Objectives 3 & 4:

     

    Strategic Planning and Management

    Decision making, strategic decision making, and strategic planning 

  • Week 11

    Quality Improvement

  • Week 12 & 13 & 14

    Presentations

    Discussion and analysis of case studies

  • Week 15

    Final Exam

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